CAN A CHATBOT INTRODUCE NEW USERS TO THE WORLD OF PODCASTS?
Why do some people say podcasts aren’t for them? Most people discover new podcasts from other podcasts. Do podcasts have a discoverability problem? I created a Google Assistant chatbot to make friendly recommendations and introduce podcast listening to people who aren't listeners yet.
WHAT I DID
- User Research
- UX Writing
- Trained chatbot in utterance, intent, and entity
4 weeks start to finish including learning how to integrate the API and training the chatbot in Google’s system.
People self-reported that they mostly use assistants to play music, ask about the weather, get driving directions, or ask for simple facts like a celebrity’s birthday.